Kadynce Xdy
map-marker Oconto Falls, Wisconsin

I returned by throw that did not heat evenly 2 months ago!

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Have not heard a word from you! It was defective. Did not heat properly. Returned after I talked to customer service. RA# 12951/21316. Natalie Miller (715)398-****.
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User's recommendation: Do not buy from Biddleford

clara c Xsu

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Verified Reviewer

Electric blanket contol is faulty

my king size electric blanket is not working on one side. I tried the working control on the other side and the blanket got warm. This happened another time and your company sent me a new set of controls. I think that would solve my problem model OBFO4 tracking number V293HD202**** Sincerely, Clara Clemeno
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Pros:
  • Always good customer service
Cons:
  • Not able to reach them

Preferred solution: replacement controls

User's recommendation: usually a vert good company to work with.

Tammy J Poh

Keeps unplugging error

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It comes unplugged at the slightest movement kinda useless as an electric blanket. I had the same problem before and customer service left me hanging out to dry. Can you fix this please
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Pros:
  • Warmth if they work
Cons:
  • Wont stay plugged in

Preferred solution: Full refund

User's recommendation: Won’t stay plugged in buy a reg blanket

Diana W Syr

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Verified Reviewer

Blanket quit working

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I am pretty sure this company has went out of business, even the BBB can't locate them, so I guest I have lost my money.
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Loss:
$70
Pros:
  • Sometimes they work good
Cons:
  • Warranty is no good
  • Controlees stop working

Preferred solution: Full refund

User's recommendation: would not recommend

john c Iqk

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Verified Reviewer
| map-marker Lexington, Massachusetts

Warranty Replacement of Heated Throw

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I ordered a Biddeford Blankets Microplush Electric Heated Throw Blanket with Adjustable Heat Settings and Auto Shut-Off Timer, Machine Washable, Digital Controller, Throw, Cream Red Plaid from Amazon. I received the blanket on April 12 2023. Now when I press the button on the control, three bars briefly light up and then turn off and only one bar at the top of the control lights up and remains on. The throw does not heat. I request replacement under the warranty
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User's recommendation: Because Biddeford will not pick up their customer service phone, I recommend that customers find another vendor. A warranty is worthless if the vendor willnot follow through. The customer service number has a recorded message that say their office is closed. For three days running this week during their announced customer service numbers, they said the office is closed.

Thomas E Udf

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Verified Reviewer

Contacting customer service

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Been trying to call customer service for 2 weeks and get a message ( Our offices are are closed). Are you still in business? We returned a blanket and faulty control and received a twin bed mattress cover in its place. We expected an electric blanket. I tried calling general office extension and received a busy signal so I tried shipping and receiving and the mailbox was was full same for engineering. Pretty obvious to me management doesnt give a crap about BIDDEFORD Business.
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Pros:
  • Very comfortable
Cons:
  • Controls go out

User's recommendation: Be weary of BUDDEFORD

Anonymous
map-marker Moses Lake, Washington

No customer service

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Cant call the company, they dont answer the phone. Cant email them, doesnt go thru even on their website you cant send them a message. I would like a blanket that works!!!
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User's recommendation: Don’t buy from this company

Nancy F Woc

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Verified Reviewer

Control

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I call several weeks ago and was told they would sent new control and I havent received it. And cant get ahold of customer service. My name is Nancy Franklin 101 lamb ave Hannibal mo 63401.phone 573-795-****. I would appreciate a reply.
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Loss:
$50
Pros:
  • I love it until control stopped working
Cons:
  • No support

Preferred solution: Deliver product or service ordered

User's recommendation: Customer service n ver available

Kayla L Znr

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Verified Reviewer

No update

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Cant called as they are closed hours are 10-6 est time its 11 est right now. They received the blanket Dec 20 and thats it no email to update me on anything I get it was around the holidays but a quick email with an heads up would be nice . Weather is getting colder and harder to sleep due to it being so cold. My controllers went out but due to one having a burning smell I had to send the blanket and all. May have to spend money I dont have for a another blanket just so we can be warm ugh
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Pros:
  • Stayed warm
Cons:
  • Controller stopped working

Preferred solution: Apology , replacement or refund to get another, an update on what is going on

Esther M Rhx

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Verified Reviewer

Burn holes in my blanket

Biddeford Blankets - Burn holes in my blanket
Yes I have model OTG heating blanket that I bought in February of 2023 I used it last night and it got so hot it has like burn holes in it. What do I need to do to get it replaced
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Loss:
$79

Preferred solution: Full refund

Carol M Dox

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Verified Reviewer

Controller

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I purchased a king sized electric blanket in 12/2022 and one of the controllers went out. Dont know why we are very meticulous about putting thing away for the winter. This year, it does not work. Can I get a replacement. Model obq04, tracking number x152hd1208****. Please let me know what you can do.
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Preferred solution: Controller replacement

User's recommendation: Good

anonymous a Lef

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Verified Reviewer
| map-marker Greensboro, North Carolina

Annoyed

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I truly wish these people leaving negative reviews would get a life and find something better to do than harass a company. If your that cold turn your heat on people. This company is amazing and I hate how much hate theyve got. Find some type of life and stop sitting on a computer all day complaining its annoying. Get a damn life
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User's recommendation: Support the business

Anonymous
map-marker Queens, New York

Warranty Authorization

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I would like to return my electric blanket cause no working. I have receipts, original box and everything. please let me know how can I get warranty service.
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User's recommendation: Absolutely No.

Tina-Marie B Iyz

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Verified Reviewer

2nd faulty blanket

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Only answering machine for the past week. No answer to four emails. NOT HAPPY. This is the second blanket in one year that has stooped working. It is in the 20s here! I need my blanket. Nobody is responding to my MANY attempts to reach by phone or email for a week now. Very very angry
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Pros:
  • Comfy and usually toasty
Cons:
  • Stops working after use for couple of weeks

Preferred solution: Another freaking blanket, hope one that won’t stop working after a couple of weeks like the last two. They were gifts. Can’t afford the price of these things

User's recommendation: Be careful

1 comment
Guest

I received one this Christmas 2023 and in less than 2 weeks quit working. Doesn't turn and so doesn't warm. Very dissatisfied!!!!!

Taivon Ltj
map-marker Carmel, New York

Poor Customer service and defective product

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I was informed today , finally got an answer on the office line, that this company has been permanently closed now, as of December, 22, 2023. The woman I spoke to told me she was sure my claim was already in management review and she gave me her direct phone number.

I filed a claim and returned two blankets that they received on December 19, 2023.

Long story short one of two brand new blankets caught fire in the middle of the night, while my husband was on oxygen. He was burned on his fingers, inner thigh and *** by melted black plastic.

Biddeford received a file with 11 pics and 2 blankets sent back, one of which was never used, still in the original packaging.

I will place a complaint with the Consumer Protection Department if this is not resolved.

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User's recommendation: Business closed as of December 22, 2023.

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