Biddeford Blankets
Reviews and Complaints
I returned by throw that did not heat evenly 2 months ago!
User's recommendation: Do not buy from Biddleford
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Verified ReviewerElectric blanket contol is faulty
- Always good customer service
- Not able to reach them
Preferred solution: replacement controls
User's recommendation: usually a vert good company to work with.
Keeps unplugging error
- Warmth if they work
- Wont stay plugged in
Preferred solution: Full refund
User's recommendation: Won’t stay plugged in buy a reg blanket
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Verified ReviewerBlanket quit working
- Sometimes they work good
- Warranty is no good
- Controlees stop working
Preferred solution: Full refund
User's recommendation: would not recommend
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Verified Reviewer | Lexington, MassachusettsWarranty Replacement of Heated Throw
User's recommendation: Because Biddeford will not pick up their customer service phone, I recommend that customers find another vendor. A warranty is worthless if the vendor willnot follow through. The customer service number has a recorded message that say their office is closed. For three days running this week during their announced customer service numbers, they said the office is closed.
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Verified ReviewerContacting customer service
- Very comfortable
- Controls go out
User's recommendation: Be weary of BUDDEFORD
No customer service
User's recommendation: Don’t buy from this company
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Verified ReviewerControl
- I love it until control stopped working
- No support
Preferred solution: Deliver product or service ordered
User's recommendation: Customer service n ver available
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo update
- Stayed warm
- Controller stopped working
Preferred solution: Apology , replacement or refund to get another, an update on what is going on
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Verified ReviewerBurn holes in my blanket
Preferred solution: Full refund
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Verified ReviewerController
Preferred solution: Controller replacement
User's recommendation: Good
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Verified Reviewer | Greensboro, North CarolinaAnnoyed
User's recommendation: Support the business
Warranty Authorization
User's recommendation: Absolutely No.
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Verified Reviewer2nd faulty blanket
- Comfy and usually toasty
- Stops working after use for couple of weeks
Preferred solution: Another freaking blanket, hope one that won’t stop working after a couple of weeks like the last two. They were gifts. Can’t afford the price of these things
User's recommendation: Be careful
Poor Customer service and defective product
I was informed today , finally got an answer on the office line, that this company has been permanently closed now, as of December, 22, 2023. The woman I spoke to told me she was sure my claim was already in management review and she gave me her direct phone number.
I filed a claim and returned two blankets that they received on December 19, 2023.
Long story short one of two brand new blankets caught fire in the middle of the night, while my husband was on oxygen. He was burned on his fingers, inner thigh and *** by melted black plastic.
Biddeford received a file with 11 pics and 2 blankets sent back, one of which was never used, still in the original packaging.
I will place a complaint with the Consumer Protection Department if this is not resolved.
User's recommendation: Business closed as of December 22, 2023.
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I received one this Christmas 2023 and in less than 2 weeks quit working. Doesn't turn and so doesn't warm. Very dissatisfied!!!!!