Biddeford Blankets
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Electric blanket stopped working
Company fixed the issue and I have been provided with apology. The replaced the controller & it works now.
- Really liked the design of blanket
- Stopped working after a short period of time
Preferred solution: Full refund
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Verified ReviewerBad Blanket
Preferred solution: New blanket replacement
User's recommendation: DO NOT BUY
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Verified Reviewer | Racine, WisconsinResolved: Fire/melted blanket
Company fixed the issue and I have been provided with apology. The company is no longer in business. They have closed but I was able to reach someone who sent me a replacement
I finally found someone to answer the phone. This company has closed and is completely shut down.
The very nice person was so helpful and she said she would send me a replacement blanket today. Im sorry that they closed but grateful she answered the phone even though the company was closed.
I have been trying to reach your company for weeks. I have sent emails and tried to call your customer service number at least 50 times. It keeps telling me your business hours and that they are closed however each prompt I try no one answers the phone I have not received any information or contact from your company.
I do not have a sense of smell, and I was in bed one night when my husband walked in and was shocked to smell, burning electrical rubber smell in the house, and it turned out that the plug had melted into the blanket and was extremely hot to the touch. Since I couldnt smell, it had he not been home it may have started a fire, and the results would have been tragic. I only use this blanket to warm up the bed before I go to sleep. I do not leave it on overnight as it gets too warm for me.
My husband side of the bed had no trouble.
It is a king size dual control, electric blanket. I have contacted the Better Business Bureau who have not been able to reach you and I have filed a complaint with the federal consumer protection agency because this could be a huge safety risk and I would really like to talk to somebody.
User's recommendation: Company has closed
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Verified ReviewerResolved: Return of blanket and refund
Company fixed the issue and I have been provided with apology. I called and emailed Walmart, Deal Yard and Biddeford blankets. I never heard from Biddeford but Walmart couldn't get my money to me fast enough after I complained to every place I could think of
It was also smaller than my other heated throw and thinner. I was never happy with it. For the price, I expected high quality. I went on Walmart.com and did a return.
I am handicapped so my husband went into the store to return it. He was given a receipt for $47.65. Then I got an email from Deal Yard that said their return window was closed, to talk to you. I called but you are closed today.
My sales order # 200011****10755, Item # 35392****. Deal Yard and Walmart have washed their hands of this blanket. It is only 2 months old and has not gone the test of time. I no longer have the blanket.
It is in Walmart's hands and I guess being shipped to you. I am not happy with you, Walmart or whatever Deal Yard is. All I wanted was a blanket to keep me warm and it did not.
I would like a refund please. Jessica Lehnert
- Look good in the ad
- Small thin pills up and broke down in 2 months
Preferred solution: Full refund
User's recommendation: Go elsewhere
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Verified ReviewerWhen you call the company, their is no one to take your call. The office is always closed. I have tried at several different times during the day.
User's recommendation: Buy another brand, there is no way to contact this company to resolve issues
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Verified ReviewerResolved: Blankets quit working after 1 season ! Customer service is nonexistent
Company fixed the issue and I have been provided with apology. Called the phone number on the box 3 times.The third time I didn't push customer service but store ?A nice lady informed me they were closed and no warranty. She asked me a few questions and she said maybe she could send me a couple controls.Today I received 2 new electric throws !
- Love the heated blanket
- Poor quality
Preferred solution: Full refund
User's recommendation: NEVER !
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBlanket stoped working
- Heats up fast
- Keeps u warm
- Stopped working after a short period of time
Preferred solution: A replacement blanket
Problem with the electronic blanket
User's recommendation: get in touch with Biddeford if you have a problem with your product. They seem to have a good customer service. This is my first time interacting with them. I can have more to say later..
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerElectric blanket not working
- Good product for the price
- Not working only had go less than 2 years
Preferred solution: Full refund
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Verified Reviewer | Webster, New YorkResolved: Blanket not working
Company fixed the issue and I have been provided with apology.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken Controller
Bought the heating mattress pad cover on Dec 2, 2023. hooked it up and both controllers worked for 1 day.
the next day the second controller started blinking. I called customer service - recording says hey are closed. Tried a few more times on different days- Customer service still says closed. Tried to get on the website- link failed.
Has this company gone out of business? They still have products on the shelves in stores here In Michigan. The store owners should be notified to pull products.
I see now many reviews of broken controller. bad customer service etc.Only gave 1 star because zero stars was not an option
- If the pads works its a good product
- Cant request replacement parts
- Cant reach customer service to exercise 5 year warranty
- Cost is too high night to get any customer service
Preferred solution: I would like to get the broken controller replaced. But if I can't reach your customer service department to order a free replacement I want a full refund - please see the rcpt. thanks
User's recommendation: Don't buy any of their products
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Verified ReviewerQuit working
- Soft cute
- Electrical failure
Preferred solution: Full refund
User's recommendation: do not buy
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Verified ReviewerPissed consumer Biddeford Blankets
I also have been calling customer service they say they're closed. Now mind you it worked fine for 2 months Then the blanket just stopped working we did everything we un plugged it we turned in up side down side way anything you could do to try to make this thing to work again well waste 2 days trying to get it to work then decide JCPenney to get in touch the 60-day warranty was gone JCPenney's won't honor it. From where was purchased this is totally ridiculous if they're not going to have products that can go beyond 2 months that you pay a ridiculous amount of money $$ for then they should be closed gosh get it
Preferred solution: I'd like to talk to customer service and find out what to do about this blanket that only worked for two and a half months and JCPenney's will not return it by it's not back by the warranty
User's recommendation: Do not buy this products believe me you regretted if you do they don't stand behind it can't get in touch with customer service people are starting to complain read the complaints
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Verified ReviewerNew and does not work
I purchased this blanket a year ago. Had it safely stored on the top shelf in case the winter gets cold here in Florida.
It did so I found the box cut it opened and to my surprise at first it had a strong smell, but then it turned off. It didn't work at all. Customer service sucks and by reading the comments this company needs to be reported. I've tried calling, no dice.
They just hang up the phone. please call when we are open between 10am and 6pm. I called on A Monday at 3pm. I've tried emailing them, but I get an error message.
"There was an error trying to send your message. Please try again later." This company is not worth buying blankets from, will look at the reviews for other electrical blankets companies.
Biddeford is not good, they have tarnished their name. The betterbusiness bureau needs to investigate this company NOW!!!
- Never worked
Preferred solution: would like a replacement of the plug that never worked for model # TC11BA
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Verified ReviewerWarranty Defective Blanket controller
I have a Biddeford Comfort Knit Natural Sherpa Electric Heated Blanket Twin Natural purchased Nov 29, 2020 from Amazon and the controller does not turn on any longer. I've checked the outlet plug and tried unplugging/plugging in the controller from the blanket and its still dead like Elvis.
It used to light up until last week even if it got unplugged from the blanket.
Now it does nothing. The controller model # is TC11BA Lot No 250***-*B. I can submit pictures and receipt if necessary.
Please send out replacement controller Biddeford Blankets' products are warranted for five years. This warranty covers the controller,
cords, and the blanket itself.
- Great while it works
- Fails after 2 years
Preferred solution: Replacement controller
User's recommendation: Worked for 2 winters Controller failed
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Your methods are no better than the product. All you have done is call ?